At Shieldandlock (www.shieldandlock.com), we provide customized home security solution design services tailored to each customer’s property characteristics, security concerns, and individual planning objectives.

Because every property has different requirements, our process is designed to help us understand your needs, prepare relevant recommendations, and deliver your personalized home security plan in a clear and organized format.

1. How Our Customization Process Works

To prepare a home security plan that reflects your requirements, we rely on the relevant information submitted during the ordering process.

  1. Order Placement & Information Submission: After selecting your preferred service, you complete checkout and provide the requested details. Depending on the selected plan, this may include the general property type, layout information, areas of concern, and your security planning objectives.
  2. Requirements Review: Our team reviews the information you provide to understand your priorities and determine the appropriate scope of the requested home security design service. If essential details are missing or unclear, we may contact you by email for clarification.
  3. Customized Plan Preparation: Based on the submitted information and the service purchased, we prepare tailored home security recommendations. These may address relevant access points, property layout considerations, and potential security improvements.
  4. Quality Review: Before delivery, we review the prepared materials for completeness, clarity, and consistency with the agreed service scope.
  5. Digital Delivery: Once your plan is ready, we send the completed materials using the digital delivery method specified for your order.

Please provide only information necessary for your requested service. For your security, do not submit alarm access codes, passwords, or other sensitive credentials. If you provide photographs or floor plans, remove unnecessary personal information and sensitive security details wherever possible.

2. Delivery Method & Estimated Timeframe

Digital Delivery Format

Our standard home security solution design services are delivered electronically. Depending on the service purchased, the deliverables may include:

  • Customized home security planning documents.
  • Written recommendations based on your submitted requirements.
  • Digital reports or other materials described on the relevant service page.

Completed materials may be delivered as PDF documents, email attachments, or secure download links, depending on the delivery method available for your order.

No Physical Shipping

Unless a specific product or service description expressly states otherwise, our standard offerings are digital design services rather than physical security products.

No physical merchandise is manufactured or dispatched as part of these standard services. Accordingly, physical shipping labels and parcel tracking numbers do not apply.

Processing & Delivery Time

Your order will enter the preparation process after successful payment and receipt of the information required for the selected service.

The estimated completion and delivery timeframe will be stated on the relevant service page or communicated during the ordering process. Actual timing may depend on the complexity of your requirements and whether additional information is needed.

If we require clarification or further details, the completion time may be affected. We will use the contact email associated with your order to communicate relevant questions or updates.

3. Order Confirmation & Access to Your Plan

After a successful purchase, you will generally receive an order confirmation by email containing the relevant transaction or order details.

Once your customized home security plan has been completed, we will send a separate email containing the deliverables or instructions for accessing them.

To avoid missing important messages, please:

  • Check the inbox associated with your order.
  • Review your spam or junk email folders.
  • Verify that the email address provided during checkout is correct.
  • Keep your order number or purchase confirmation available when contacting support.

Important Support Notice: If your plan has not arrived within the delivery timeframe specified for your order, please contact us at audit@shieldandlock.com. Include your order number and registered email address so our team can investigate the delivery status and assist you.

4. Digital Service Commencement & Consumer Withdrawal Rights

Shieldandlock operates from Germany and serves customers across Europe. We aim to handle digital service delivery and customer withdrawal rights in accordance with applicable consumer protection legislation, including the EU Consumer Rights Directive where applicable.

The legal treatment of your order depends on the type of service purchased and the circumstances of its performance.

Customized Home Security Design Services

For service contracts, you may have a statutory right of withdrawal during the applicable withdrawal period. If you expressly request that performance begin during this period and subsequently withdraw, you may be required to pay a proportionate amount for the service already performed where the applicable legal requirements are satisfied.

For a service contract, the withdrawal right is generally lost after full performance only when the required prior express consent, acknowledgment of the resulting loss of the right, and other applicable legal conditions have been met.

Digital Content Delivered Electronically

If your purchase qualifies as digital content supplied electronically under an applicable statutory exception, the withdrawal right may be lost when supply begins only where the required legal conditions have been fulfilled. These may include express prior consent to immediate supply, acknowledgment of the loss of the withdrawal right, and confirmation of the contract as required by law.

Important Notice: Submitting an order, beginning internal preparation, or receiving a delivery email does not automatically eliminate every statutory withdrawal or refund right. Where legally required, we will request the appropriate consent and acknowledgment before immediate performance or digital supply begins.

Nothing in this section is intended to exclude or limit mandatory consumer rights.

5. Changes to Submitted Information

The quality and relevance of a customized plan depend partly on the accuracy of the information supplied by the customer.

If you notice an error in your property details or planning requirements, please email audit@shieldandlock.com as soon as possible.

When requesting a correction, include:

  • Your order number.
  • The email address used for your purchase.
  • A brief description of the information that needs correction.
  • The revised details necessary to prepare your plan.

We will make reasonable efforts to incorporate corrections before the relevant materials are finalized. Requests received after substantial work has been completed may require additional review and could affect the agreed service scope or delivery schedule.

Any additional work or charges will be communicated where applicable and handled in accordance with the original agreement and applicable law.

6. Need Assistance with Your Order?

If you have questions about the customization process, need help accessing your digital materials, or would like an update on an existing order, please contact our customer support team.

Please include your order number and a clear description of your request so that we can assist you efficiently.

Thank you for choosing Shieldandlock. We appreciate your trust and look forward to helping you plan your home security needs with clarity and care.